Mastech Boosts Productivity with AI-First Operations
Mastech announced a 67% productivity increase after implementing its Autonomous Enterprise initiative, which treats the company as its own first customer for AI transformation. By targeting manual, repetitive and low-value tasks across Finance, HR, IT, Security and operations, the firm introduced AI agents and agentic workflows to accelerate cycle times, cut manual touchpoints and enhance employee experience.
Chief Finance and Operations Officer Kannan Sugantharaman said the effort is meant to demonstrate credibility by practicing what the company preaches to clients. The internal overhaul began with a systematic identification of tasks that could be automated, followed by redesigning those processes with AI, automation and agentic workflows. The goal is to move beyond isolated AI rollouts toward outcomes that reshape how work gets done.
The shift also reshapes Mastech’s talent strategy. Chief People Officer Sandhya Ramesh emphasized hiring for "unlimited curiosity" and a willingness to experiment, innovate and help customers win with AI. The company is looking beyond pure AI specialists to include technology experts, domain specialists, functional professionals and emerging talent. Inclusion, collaboration and continuous learning are highlighted as essential for employees to adapt as AI takes on repetitive work and supports more complex workflows.
Mastech frames the "AI-first employee" as someone who can apply professional expertise to rethink processes, not merely a user of AI tools. This perspective informs both internal redesign and client engagements, where the firm aims to help organisations move from siloed AI applications to integrated systems that handle meaningful tasks with appropriate data, governance and human oversight.
Chief Revenue Officer Debasis Satpathy noted that the next decade will reward value created and measured, suggesting that success metrics will shift from time saved to broader improvements in process efficiency, friction reduction and operating model effectiveness.
Why it matters
Understanding Mastech’s AI-first approach helps enterprises gauge how AI can be leveraged for measurable productivity gains and talent development.
FAQ
What productivity gain did Mastech report from its AI-first operations?
Mastech reported a 67% productivity gain.
Which areas of the business are supported by AI agents?
AI agents support Finance, HR, IT, Security and operations.
What qualities is Mastech seeking in new hires for its AI transformation?
Mastech looks for people with unlimited curiosity, a drive to experiment, innovate and help customers win with AI.
How does Mastech define the "AI-first employee"?
An employee who can apply professional expertise to rethink processes and build better ways of working, not just use AI tools.
Source: Analytics India Magazine. See the original source for full details.
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